Overview

If you have any questions or suggestions or would like to leave a good comment, please contact us:service@uniqueure.com, and sometimes we will give you a discount coupon or gift to encourage you.  

We will serve you sincerely.  

Bring more love and warmth into the world.  

Terms & Conditions: 

1.Return without reason:

Q: What are your rights if the product page says "no reason to return"?  

A: Please send us an e-mail first.  We will arrange the return of the package within 2 working days after you receive it.  

2.Refund within 60 minutes:  

Q: Is it ok if the customer wants to cancel the order after a certain period?  

A: Orders can be canceled within 60 minutes of being placed.  The coupon is non-refundable once used.  

If you have to cancel your order for any reason, please contact us immediately at service@uniqueure.com.  If you can cancel the order within the specified time.  We process orders as soon as possible, so cancellations are sensitive.  

3.Once products with quality problems or missing parts:  

Q: When the customer opens the package and finds that the product has quality problems, such as failure or missing a function mentioned on the product page, what should I do?  

A: Once this happens, please take some photos or videos and send them to us at service@uniqueure.com  

(Not including loss of the entire package or be stolen, which we list below)  

 (1) If our products have quality problems or are missing parts.  

• For the cheaper products, we will refund you directly through Paypal, not including the coupon.
• For high-value products, we will tell you to return them to our warehouse.  Any product you return must be in the same condition as you received it in the original packaging.  All freight and government taxes are non-refundable.  

         In addition, we will give you a discount coupon as an apology.  

• For a product that doesn't have a major problem overall, it just has a minor flaw, but you can accept it.  We'll give you a big discount on your next purchase.  

(2) Damage caused by express delivery, extreme weather, or force majeure.  

• Please report to your respective freight carrier on the information provided to you on our order tracking page.  

We will find responsible parties to work together to solve this problem.  

• For packaging problems, we will refund or return them, or give you a big discount on your next purchase. 

4.If you are not 100% satisfied with our products.  

Q: What do the customer do if the customer doesn’t have 100% satisfaction with our products?  

A: Please share your ideas with us and we will give you a discount coupon or some gifts, and we will sincerely improve our products.  

5.The perfect product.  

If you like our products, please give us a good review or email.  You can enter sweepstakes, sometimes with gifts or big discount coupons.  

6.Refunds and returns do not cover:

Q: Because the customer chose the wrong size, color, and so on.  There is no problem with the quality of the products.  So the customer doesn’t like the product.  What can the customer do?  

A :(1) if the product page shows "return without reason", you can return the product within 2 working days.  

(2) the words "return without reason" are not marked on the product page.  Please be considerate when ordering and choosing the right size, color, etc.  

Although we don't support returns in this case.  You can share your thoughts via email.  To cheer you up, we'll send you a coupon.  

Q: What about handmade items?  

A: Since some of our handmade items are custom-made, we cannot accept returns/exchanges or refunds for any handmade items.  

Q: What about custom printed products?  

A: When ordering custom printed products, be sure to check the size sheet and color carefully before placing an order.  These items were produced after you placed your order, so we can't accept returns.  

Q: What about the wrong address?  

A: It is the buyer's responsibility to ensure that the shipping address is correct.  We do our best to speed up processing and shipping times, so there is always a small window to correct incorrect shipping addresses.  

If you think the shipping address you provided is incorrect, please contact us immediately at service@uniqueure.com.  

Q: What about the parcel lost or be stolen?  

A: Unique is not responsible for lost or stolen packages.  If your tracking information shows that your package was delivered to your address, but you didn't receive it.  

Please report to your respective freight carrier in the information provided to you on our order tracking page.  Or contact us.  

In short:  

In case of misunderstanding or otherwise, the terms and conditions of our return&refund policy prevail.  

If you have any questions about our return-refund policy, please contact us directly at service@uniqueure.com.  Our customer support specialists will be available to help within one business day.  

Your happiness brings sunshine to us.