Shipping policy

Shipping Policy

Effective Date: 5th Sep.2026

At HolosVital, we are committed to providing a reliable and seamless delivery experience for your personalized herbal wellness journey.

Because each HolosVital formula is personalized based on your wellness assessment, every order goes through a preparation process before shipment. We carefully review your information, prepare your formula, and complete quality checks before your order leaves our U.S. fulfillment location.

Order Processing and Preparation

After you complete your personalized wellness assessment and place your order, our herbal wellness team will begin preparing your personalized formula.

The preparation process may include:

  • Reviewing your personalized wellness information;
  • Preparing your herbal formula;
  • Completing quality checks;
  • Packaging your order for shipment.

Most orders are processed within:

1–2 business days

Business days are Monday through Friday, excluding U.S. holidays.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

U.S. Shipping

HolosVital currently ships within the United States from our U.S. fulfillment location.

For U.S. customers:

  • Free shipping is available across the United States
  • Estimated delivery time is 2–3 business days after shipment

Delivery estimates begin after your order has been processed and shipped.

Actual delivery times may vary depending on:

  • Shipping carrier conditions;
  • Weather conditions;
  • Holidays;
  • Delivery location;
  • Other circumstances outside of HolosVital’s reasonable control.

Shipping Carriers

HolosVital works with trusted U.S. shipping providers to deliver your order.

Depending on your location and order details, your package may be shipped through carriers including:

  • USPS;
  • UPS;
  • FedEx;
  • Other reliable delivery partners.

HolosVital selects the most appropriate shipping method based on availability and delivery requirements.

Tracking Your Order

Once your order ships, you will receive a confirmation email containing your tracking information.

You may use the tracking number provided to monitor your package delivery status.

Please ensure that your shipping address is accurate before completing your purchase.

HolosVital is not responsible for delivery delays or failed deliveries caused by:

  • Incorrect shipping addresses;
  • Missing address information;
  • Customer-provided delivery errors.

Shipping Delays

While HolosVital works with reliable shipping providers, unexpected delays may occasionally occur.

Possible causes include:

  • Carrier delays;
  • Severe weather;
  • Holiday shipping volumes;
  • Transportation disruptions;
  • Other events outside of our reasonable control.

If your order experiences a significant delay, please contact us:

service@holosvital.com

Our team will assist you in reviewing your order status and provide appropriate support.

Damaged Packages

HolosVital carefully packages every order to help ensure it arrives safely.

If your order arrives damaged during transportation, please contact us within 7 days of delivery.

To help us resolve the issue, please provide:

  • Order number;
  • Photos of the damaged product;
  • Photos of the shipping package and packaging materials.

After reviewing your request, HolosVital may provide:

  • A replacement product;
  • A refund for the damaged item;
  • Another appropriate resolution.

Customers do not need to contact the shipping carrier directly. HolosVital will assist with the resolution process and carrier communication when necessary.

Lost or Missing Packages

If your tracking information shows that your package has been delivered but you cannot locate it, please:

  1. Confirm your shipping address;
  2. Check your delivery location and surrounding areas;
  3. Check with household members or neighbors;
  4. Contact the shipping carrier if needed.

If you are still unable to locate your package, please contact HolosVital.

We will work with you and the shipping carrier to investigate the situation and determine the appropriate next steps.

Address Changes

If you need to update your shipping address, please contact us as soon as possible.

Once an order has been processed or shipped, we may not be able to change the delivery address.

HolosVital is not responsible for delivery issues caused by incorrect address information provided during checkout.

International Shipping

At this time, HolosVital primarily serves customers within the United States.

If international shipping becomes available in the future, additional shipping fees, customs requirements, and delivery terms may apply.

Contact Us

If you have any questions regarding this Shipping Policy, please contact us:

HolosVital
Email: service@holosvital.com