Terms of Service

Title

Last updated: 5th Sep.2026

General

Welcome to HolosVital.


These Terms of Service ("Terms") govern your access to and use of the HolosVital website, products, and services.


By accessing or using our website, placing an order, completing our personalized herbal wellness questionnaire, uploading wellness images, or purchasing our products, you agree to be bound by these Terms.


Please read these Terms carefully before using our website or services.


If you do not agree with these Terms, please do not access or use our website or services.

1. About HolosVital

HolosVital provides herbal wellness products and personalized herbal wellness experiences designed to support general health and well-being.


Our services may include:
·Chinese herbal nourishing soup blends; 
·Personalized herbal formula recommendations; 
·Herbal wellness questionnaires; 
·Traditional Chinese Medicine (TCM)-inspired wellness guidance; 
·Optional tongue and eyelid image assessment performed by herbal wellness professionals. 


HolosVital provides wellness support services only and does not provide medical services.

2. Acceptance of Terms

By using the HolosVital website or services, you confirm that:
·You have read and understood these Terms; 
·You agree to comply with these Terms; 
·You provide accurate information when requested; 
·You are legally permitted to use our products and services. 


HolosVital reserves the right to update or modify these Terms at any time.


Any changes will become effective when posted on this page.


Your continued use of our website after changes are posted means that you accept the updated Terms.

3. Personalized Herbal Wellness Experience

HolosVital offers a personalized herbal wellness experience based on information voluntarily provided by customers.


This experience may include:
·Personalized wellness questionnaires; 
·Lifestyle and wellness preference information; 
·Tongue image uploads; 
·Eyelid image uploads; 
·Personalized herbal wellness recommendations. 


Information provided by customers helps our wellness team better understand individual wellness preferences and provide personalized product recommendations.


You understand and agree that:
·Personalized recommendations are intended for general wellness purposes only; 
·Recommendations are not medical advice; 
·Recommendations are not medical diagnosis or treatment; 
·HolosVital does not create a doctor-patient relationship; 
·Individual experiences may vary. 

4. Tongue and Eyelid Image Assessment

As part of our personalized herbal wellness experience, customers may voluntarily provide tongue images and eyelid images for review by HolosVital's herbal wellness professionals.


These images may be reviewed based on Traditional Chinese Medicine-inspired wellness principles to provide personalized wellness guidance and product recommendations.


You understand and agree that:
·Image assessment is provided for general wellness purposes only; 
·Image review does not constitute medical diagnosis; 
·Image review does not identify, treat, cure, or prevent diseases; 
·Image review does not replace professional medical advice. 


HolosVital does not use tongue or eyelid images for:
·Artificial intelligence training; 
·Machine learning development; 
·Automated medical decision-making; 
·Disease diagnosis. 


If you have medical concerns, symptoms, or health conditions, you should consult a qualified healthcare professional.

5. Wellness Disclaimer

HolosVital products, personalized recommendations, image assessments, and website information are provided for general wellness and educational purposes.


Our products and services are not intended to:
·Diagnose any disease; 
·Treat any medical condition; 
·Cure any disease; 
·Prevent any disease. 


The statements regarding HolosVital products have not been evaluated by the U.S. Food and Drug Administration (FDA).


HolosVital products and wellness recommendations are not a substitute for professional medical advice, diagnosis, or treatment.


Consult a qualified healthcare professional before using herbal products if you:
·Are pregnant or nursing; 
·Have a medical condition; 
·Take prescription medications; 
·Have specific health concerns. 

6. Product Information

HolosVital makes reasonable efforts to provide accurate information regarding:
·Product descriptions; 
·Ingredients; 
·Product images; 
·Usage information; 
·Availability. 


However, we do not guarantee that all information is complete, accurate, or error-free.


Natural herbal ingredients may vary slightly in appearance, color, aroma, or taste.


HolosVital reserves the right to update product information or discontinue products at any time.

7. Personalized Herbal Formula Products

HolosVital personalized herbal formulas are prepared based on customer-provided wellness information.


Because each personalized formula is created according to individual preferences and recommendations:


Personalized herbal formula products cannot be returned or refunded due to:
·Change of mind; 
·Personal preference changes; 
·Taste preferences; 
·Expectations regarding wellness results. 


HolosVital does not guarantee specific outcomes from the use of any product.

8. Orders and Purchases

When placing an order through HolosVital, you agree to provide accurate information, including:
·Name; 
·Email address; 
·Shipping address; 
·Payment information. 


HolosVital reserves the right to:
·Accept or refuse orders; 
·Cancel orders; 
·Limit order quantities; 
·Correct pricing errors. 


Refunds and order issues are handled according to our Refund Policy.

9. Payment Terms

Payments are processed through secure third-party payment providers.


By submitting payment information, you confirm that:
·You are authorized to use the payment method; 
·Your payment information is accurate; 
·You authorize transaction processing. 


HolosVital does not store complete payment card information.

10. Shipping and Delivery

Shipping and delivery are governed by our Shipping Policy.


Delivery times are estimates and may be affected by:
·Shipping carriers; 
·Weather; 
·Holidays; 
·Incorrect address information; 

·Other circumstances beyond our control. 

11. Product Use Responsibility

By purchasing HolosVital products, you agree that:
·You will use products according to provided instructions; 
·You will review ingredients before use; 
·You will determine whether products are suitable for your personal situation; 
·You will seek professional advice when appropriate. 

12. Intellectual Property

All HolosVital content, including:
·Brand name; 
·Logo; 
·Product names; 
·Website content; 
·Images; 
·Educational materials; 


is owned by HolosVital or used with permission.


You may not copy, reproduce, modify, distribute, or use our content for commercial purposes without written permission.

13. User Content

Users may submit:
·Reviews; 
·Feedback; 
·Questionnaire information; 
·Wellness images. 


By submitting content, you confirm that you have the right to provide such information.


HolosVital handles personal information according to our Privacy Policy.


Wellness images are collected and used only for purposes described in our Privacy Policy.

14. Third-Party Services

HolosVital may use third-party services, including:
·Shopify; 
·Payment processors; 
·Shipping providers; 
·Email service providers; 
·Analytics providers. 


These third-party services operate under their own privacy policies and terms.

15. Website Use Restrictions

You agree not to:
·Use the website unlawfully; 
·Attempt unauthorized access; 
·Interfere with website operation; 
·Copy website materials without permission; 
·Upload harmful content. 

16. Disclaimer of Warranties

HolosVital provides its website, products, and services on an "as available" basis.


We do not guarantee:
·Specific wellness results; 
·Continuous website availability; 
·Error-free operation; 
·That products will meet individual expectations. 

17. Limitation of Liability

To the maximum extent permitted by law, HolosVital is not responsible for indirect, incidental, or consequential damages related to:
·Website use; 
·Product use; 
·Reliance on website information; 
·Third-party services. 


HolosVital's total liability will not exceed the amount paid for the applicable product or service.

18. Indemnification

You agree to protect and hold harmless HolosVital from claims arising from:
·Your violation of these Terms; 
·Your misuse of the website; 
·Your violation of applicable laws; 
·Your infringement of third-party rights.

19. Governing Law

These Terms are governed by applicable laws.


Any disputes related to these Terms or HolosVital services will be handled according to applicable legal requirements.

20. Contact Us

If you have questions regarding these Terms of Service, please contact us:


HolosVital
Email: service@holosvital.com