Privacy Policy

Title

Last updated: 5th Sep.2026

General

At HolosVital ("HolosVital," "we," "us," or "our"), your privacy is important to us.


This Privacy Policy explains how HolosVital collects, uses, protects, and discloses your information when you visit our website, purchase our products, complete our personalized herbal wellness questionnaire, upload wellness images, or use our services.


HolosVital is committed to protecting your personal information and respecting your privacy while providing a personalized herbal wellness experience.


This Privacy Policy explains:
·What information we collect; 
·How we use and protect your information; 
·When and why we share information with third-party service providers; 
·Your rights regarding your personal information. 


By accessing or using our website, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.


If you do not agree with this Privacy Policy, please do not access or use our website or services.

Information We Collect


Personal Information

When you visit our website, place an order, contact us, or interact with our services, we may collect personal information that can be used to identify or contact you.


Personal Information may include:
·Full name; 
·Email address; 
·Phone number; 
·Shipping address; 
·Billing information; 
·Order information; 
·Customer service communications; 
·Information you voluntarily provide to us. 

Wellness Questionnaire Information

To provide a personalized herbal wellness experience, HolosVital may collect information that you voluntarily provide through our wellness questionnaire.


This information may include:
·General wellness goals; 
·Lifestyle information; 
·Dietary preferences; 
·Daily wellness habits; 
·Personal preferences; 
·Information related to your wellness concerns; 
·Traditional Chinese Medicine (TCM)-inspired wellness preferences. 


This information helps us better understand your wellness preferences and provide personalized herbal wellness recommendations.


The information collected through our questionnaire is intended for wellness personalization purposes only.


It is not used to diagnose, treat, cure, or prevent any disease.

Personalized Herbal Formula Questionnaire

HolosVital provides a personalized herbal formula recommendation experience based on information you voluntarily provide through our wellness questionnaire.


Information collected through the questionnaire may be used to:
·Understand your individual wellness preferences and goals; 
·Help our herbal wellness team recommend suitable herbal wellness products; 
·Personalize your herbal formula recommendations; 
·Improve our questionnaire experience and product offerings. 


The information provided through the questionnaire is used solely for personalized herbal wellness purposes.


It does not constitute medical advice, diagnosis, or treatment.

Image-Based Wellness Assessment Information

If you voluntarily provide images as part of our personalized herbal wellness assessment, HolosVital may collect and review these images to better understand your wellness preferences and provide personalized herbal wellness recommendations.


These images may include:
·Tongue images; 
·Eyelid images; 
·Other wellness-related images voluntarily provided by you as part of our assessment process. 


Image reviews are performed by qualified herbal wellness professionals familiar with Traditional Chinese Medicine wellness principles.


The purpose of collecting and reviewing these images is to support a personalized herbal wellness experience and help us provide recommendations based on your individual wellness preferences.


Image-based wellness assessment is provided for general wellness guidance only and is not a medical diagnosis, treatment, or substitute for professional medical advice.


HolosVital does not use these images for:
·Artificial intelligence training; 
·Machine learning development; 
·Facial recognition; 
·Identity verification; 
·Automated health decision-making. 

Protection of Wellness-Related Information

HolosVital recognizes that wellness-related information may be sensitive.


This may include information voluntarily provided through:
·Personalized herbal wellness questionnaires; 
·Herbal formula recommendation forms; 
·Image-based wellness assessments, including tongue and eyelid image assessments. 


We take reasonable administrative, technical, and organizational measures to protect this information from unauthorized access, disclosure, alteration, or misuse.


Access to wellness-related information is limited to authorized personnel and service providers who need such information to provide our services or improve our customer experience.


HolosVital does not sell, rent, or use your wellness-related information for purposes unrelated to providing our services.

How We Use Your Information

HolosVital uses the information we collect for the following purposes:

1. Personalized Herbal Wellness Recommendations

We use information provided through:
·Your wellness questionnaire; 
·Your voluntarily submitted tongue and eyelid images; 
·Your interactions with our website and services; 


to:
·Better understand your wellness preferences; 
·Provide personalized herbal wellness recommendations; 
·Recommend herbal wellness products based on your preferences and wellness goals; 
·Improve our personalized herbal wellness experience. 


Our recommendations are designed to support general wellness and are not intended to diagnose, treat, cure, or prevent any disease.

2. Order Processing and Customer Service

We use your personal information to:
·Process and fulfill your orders; 
·Arrange shipping and delivery; 
·Process payments; 
·Send order confirmations and updates; 
·Provide customer support; 
·Respond to your questions, requests, or feedback. 

3. Website Improvement and Product Development

We may use collected information to:
·Improve website functionality and user experience; 
·Understand customer preferences and trends; 
·Improve our products and services; 
·Develop new products and wellness resources; 
·Enhance the quality of our personalized herbal wellness recommendations.

4.Marketing Communications

With your consent, HolosVital may use your contact information to send you:
·Product updates; 
·Educational wellness content; 
·Special offers and promotions; 
·News and announcements. 


You may unsubscribe from marketing communications at any time by following the unsubscribe instructions included in our emails.

Information Sharing and Disclosure

HolosVital does not sell your personal information.


We may share your information only in the following circumstances:

Service Providers

We may work with trusted third-party service providers that help us operate our website, process transactions, and provide services.


These service providers may include:
·E-commerce platform providers; 
·Payment processors; 
·Shipping and fulfillment providers; 
·Customer support providers; 
·Email marketing providers; 
·Website analytics providers; 
·Technology service providers. 


These providers may access your information only as necessary to perform services on our behalf and are required to protect your information.

Shopify and Payment Processing

Our online store is powered by Shopify.


Shopify and its service providers may collect and process certain information necessary to:
·Process payments; 
·Complete transactions; 
·Manage orders; 
·Provide secure checkout services; 
·Maintain website functionality. 


Your use of Shopify services is also subject to Shopify’s own privacy policy and terms.

Analytics and Marketing Technologies

HolosVital may use third-party analytics and marketing technologies, including:
·Google Analytics; 
·Meta Pixel; 
·Other website analytics and marketing tools. 


These technologies help us:
·Understand how visitors use our website; 
·Improve website performance; 
·Measure marketing effectiveness; 
·Provide more relevant content and services. 


These technologies may collect information such as:
·IP address; 
·Browser type; 
·Device information; 
·Pages visited; 
·Website interaction data. 


HolosVital does not use these technologies to sell your personal information or disclose your wellness-related information for advertising purposes.

Cookies and Tracking Technologies

Like many websites, HolosVital uses cookies and similar technologies to improve your browsing and shopping experience.


Cookies are small data files stored on your device that help us:
·Remember your preferences; 
·Maintain shopping cart functionality; 
·Understand website usage; 
·Improve website performance; 
·Provide a better customer experience. 


Cookies may collect information such as:
·Browser type; 
·Device information; 
·Pages visited; 
·Time spent on our website; 
·Website interaction data. 


You may adjust your browser settings to refuse cookies. However, disabling cookies may affect certain features and functions of our website.

Data Security

HolosVital takes reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or misuse.


We use commercially reasonable safeguards designed to protect customer information, including:
·Secure website technology; 
·Encryption during data transmission; 
·Access controls; 
·Reasonable administrative and technical security practices. 


We take additional care to protect wellness-related information provided through our personalized questionnaire and image-based wellness assessment services.


However, no method of electronic transmission or storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Privacy Rights

HolosVital respects your rights regarding your personal information.


Depending on applicable privacy laws, you may have certain rights regarding the collection, use, and sharing of your personal information.


These rights may include:

Right to Access

You may request information about the personal information we maintain about you, including:
·The categories of personal information we collect; 
·The purposes for collecting and using your information; 
·The categories of third parties with whom we may share information. 

Right to Correct

You may request that we correct inaccurate or incomplete personal information that we maintain about you.

Right to Delete

You may request deletion of your personal information, subject to certain legal exceptions.


We may retain certain information when necessary to:
·Complete transactions; 
·Provide requested services; 
·Maintain business records; 
·Comply with legal obligations. 

Right to Opt Out of Marketing Communications

You may unsubscribe from promotional emails or marketing communications at any time by:
·Clicking the unsubscribe link in our emails; or 
·Contacting us directly.

 

To exercise your privacy rights, please contact us at:
service@holosvital.com


We will review and respond to your request within the timeframe required by applicable privacy laws.

California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA).


These rights may include:
·The right to know what personal information we collect, use, and disclose; 
·The right to request deletion of personal information; 
·The right to correct inaccurate personal information; 
·The right to opt out of the sale or sharing of personal information; 
·The right to limit certain uses of sensitive personal information where applicable. 


HolosVital does not sell personal information.


To submit a privacy request, please contact:
service@holosvital.com

Data Retention

HolosVital retains personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
·Providing our products and services; 
·Processing and fulfilling orders; 
·Maintaining customer records; 
·Improving our products and website experience; 
·Complying with legal, tax, and accounting requirements. 


The retention period may vary depending on:
·The type of information collected; 
·The purpose for which the information was collected; 
·Applicable legal requirements. 


You may request deletion of your information by contacting us.

International Users

HolosVital operates its website and services primarily for customers in the United States.


If you access our website from outside the United States, please understand that your information may be transferred to, stored, and processed in the United States.


By using our website and providing your information, you acknowledge and consent to such transfer and processing in accordance with this Privacy Policy.

Children’s Privacy

Our website and services are not directed to children under the age of 13.


HolosVital does not knowingly collect personal information from children under 13 years old.


If we learn that we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete such information.


If you believe that a child under 13 has provided us with personal information, please contact us at:
service@holosvital.com

Wellness Disclaimer

HolosVital provides herbal wellness products and personalized herbal wellness recommendations designed to support general health and well-being.


Our products, questionnaires, image-based wellness assessments, and wellness guidance:
·Are not intended to diagnose, treat, cure, or prevent any disease; 
·Are not a substitute for professional medical advice, diagnosis, or treatment; 
·Should not replace consultation with a qualified healthcare professional when medical advice is needed. 


Individual experiences may vary, and results are not guaranteed.


If you are pregnant, nursing, taking medication, have a medical condition, or have specific health concerns, please consult a qualified healthcare professional before using herbal products.

Changes to This Privacy Policy

HolosVital may update this Privacy Policy from time to time to reflect changes in our:
·Business practices; 
·Products and services; 
·Legal requirements; 
·Data protection practices. 


When we make material changes, we will update the effective date at the top of this Privacy Policy.


We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:


HolosVital
Email: service@holosvital.com